Maintenance • LCB Group

At LCB Group we provide responsive and planned maintenance, alongside specialist maintenance works such as aids and adaptations and building refurbishment

LCB delivers exceptional responsive and planned maintenance for local authorities and housing associations. Our knowledge and experience of delivering an excellent high quality service for our Clients is complimented by our direct labour approach, employing our own highly skilled workforce.

We currently carry out planned and reactive maintenance for both domestic and non-domestic works for a range of clients that include – Hafod Housing Association, Cardiff Council, Alliance Homes, LiveWest, Trivallis, Rhondda Cynon Taf Council, Linc Cymru, Places for People, Bristol City Council amongst many more

delivering excellence

Placing our customers at the heart of our service is essential to providing an unrivalled service when it comes to response time, service delivery and cost. Alongside delivering excellence, at all times we prioritise and ensure the safety and well being of our clients and customers.

Our directly employed operatives have clean uniform, and are easily identifiable when working for our Clients. We have a fleet of vans, and are migrating this fleet to include electric vehicles to reduce our carbon footprint. We have our own directly employed helpdesk, who offer a 24/7/365 support service for our Clients.

We have been able to achieve excellent KPI performance within our contractual relationships, with our delivery approach supported by outstanding customer care.

Testament to our approach is our long term relationships with our Clients, where we have been able to maintain working relationships with many of our clients for over 5 years, seeing contracts extended and successfully re-secured through competitive tendering.

Expertise

We believe that robust aftercare support is essential in providing an excellent service. Every repair we complete is signed off as complete by our customers before the operative leaves. Any issues are managed proactively to ensure we deliver a first time fix, adopting a right first time approach. For responsive repairs we carry out customer satisfaction surveys to ensure tenants are happy with the standard and quality of service they have received. We seek to learn from complaints, to make sure that as a company we continually improve. We also measure and share compliments our staff receive to make sure we keep doing the right stuff!

On our planned maintenance programmes, we carry out handover sessions with our customers to ensure they are happy with the works completed, and know how to operate their new installation. We leave customers with handover packs, detailing all this information, and how to contact us in the unlikely event of a defect. We operate an efficient defects management process, administered via our directly employed helpdesk, providing 24/7/365 support for defects management.

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